Multiscale Systems, Inc. (“Multiscale Systems,” “Multiscale,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website or other digital property, interact with our services, or engage with us in other ways.

By accessing or using our digital properties and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our digital properties and services.

Information We Collect

We may collect the following types of information:

Personal Information: Information that can be used to identify or contact you.

  • Contact information (e.g. name, mailing address, email address, phone number, company, job title).
  • Internet information (e.g. search history, browsing history, information about your interactions with our website, social platforms, or advertisements).
  • Education and experience (e.g. employment history, education, references).

Non-Personal Information: Information that does not on its own allow for direct association with an individual.

  • Your online activities (e.g. browser type, device type, date and time of website access, referring domains, pages visited, time spent on site, links clicked, documents downloaded.)

For browsing, reading, or downloading information on our website, we do not collect contact information, like your name or email address. We do not collect or know your IP address.

How We Collect Information

We may collect information through:

  • In person meetings, by telephone, text, or email.
  • From our website (e.g. webforms, cookies).
  • From third-party platforms (e.g. social media, newsletters)
  • From publicly-accessible sources.

How We Use Information

We may use collected data for:

  • Analyzing and improving online and offline user experience.
  • Providing customer service and support.
  • Ensuring website functionality and security.
  • Improving and developing products and services.
  • Marketing our products and services.
  • Complying with professional, legal, and regulatory obligations.

Sharing and Disclosure of Information

We will not sell your data. We may share your data with third parties in order to:

  • Comply with legal obligations, law enforcement requests, or regulatory requirements.
  • Work effectively with our subsidiaries, affiliates or partners in adequately providing products, services, and customer support; or for the improvement of products and services, user experience, website functionality, and security.

Your personal information is never sold or disclosed for marketing purposes.

Data Retention

We retain collected data indefinitely, unless:

  • A deletion request is submitted (subject to identity verification).
  • We deem your information is no longer required to provide appropriate customer- or product-related support or services.

You can submit a request to delete your information to info@multiscalesystems.com.

Your information may be held on company-owned systems and those of our third-party services providers, representatives, and agents.

Keeping Your Information Secure

We implement security measures to safeguard your information from accidental loss, unauthorized access, or misuse. Additionally, we have protocols to address suspected data security breaches and will notify you and any relevant regulators as required by law.

Your Rights and Choices

You may opt out of website-related cookies and tracking via your browser settings or Google’s opt-out tools.

Subject to applicable laws, you can request a copy, correction, or deletion of your personal information by contacting us at info@multiscalesystems.com.

To exercise these rights, you must provide enough information to verify your identity. You will need to provide:

  • Your full name, mailing address, and any applicable customer or other reference number.
  • Proof of your identity and address (e.g. a copy of your driver’s license or passport and a recent utility or credit card bill [you may redact unnecessary private information]).
  • A description of what you want to exercise and the information to which your request relates.

If we can not verify your identity, or that you are authorized to act on someone else’s behalf, we are not obligated to provide or alter data. All data collected to verify your identity in connection with your request will be used solely for the purposes of verification.

Contact Information

If you have any questions about this Privacy Policy, please contact us at info@multiscalesystems.com.

Last updated: February 25, 2025